Shipping Policy
- Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. - Shipping Methods and Costs:
We offer the following shipping options:
- Standard Shipping: Free Home Delivery
Shipping costs are calculated at checkout based on the shipping method, destination, and the size of your order.
- Delivery Time:
We deliver products in 5-7 working days.
Please note that delivery times vary depending on your location and the shipping method you select. Please refer to the shipping options during checkout for estimated delivery times.
- Standard Shipping: 1 to 2 business days
Delivery times are estimates and not guaranteed. They may be affected by unforeseen circumstances such as weather, holidays, or carrier delays.
- Order Tracking:
Once your order has shipped, you will receive an email with tracking information. You can track your order status through our website. - Lost or Damaged Items:
If your item is lost or damaged in transit, please contact us immediately at support@decozly.com . We will assist you in resolving the issue, which may include a replacement. - Customs, Duties, and Taxes:
International orders may be subject to customs fees, duties, and taxes based on your country’s regulations. These charges are the responsibility of the customer. - Address Accuracy:
Please ensure that the shipping address provided is correct. We are not responsible for packages sent to incorrect addresses due to a customer’s error. - Shipping Delays:
While we strive to ensure timely delivery, there may be instances where delays occur due to circumstances beyond our control. We are not responsible for delays caused by the carrier or external factors such as weather, strikes, or natural disasters. - Contact Us:
If you have any questions about your shipment or need assistance, feel free to reach out to us at support@decozly.com.